Are you passionate about building connections, supporting leaders, and helping organizations grow? RIMS (the Risk and Insurance Management Society) is looking for a Chapter and Member Success Specialist to help strengthen our regional chapters and elevate the member experience.

In this role, you’ll be the go-to liaison between our national office and local chapters—offering resources, training, and guidance to help chapter leaders succeed. You’ll also be a key player in ensuring our members feel supported, engaged, and connected.

What You’ll Do

Chapter Services

• Support chapter leaders with tools, resources, and training.
• Keep chapter board rosters up to date and ensure accurate chapter directories.
• Manage online chapter communities and help leaders maintain their web presence.
• Moderate chapter webinars and provide onsite support at leadership events.
• Collaborate with partners, vendors, and staff to keep chapter tools running smoothly.

Membership Support

• Help members with questions and applications.
• Review and approve membership eligibility, student transcripts, and resumes.
• Partner with other departments to resolve member issues.

Data Management

• Update membership invoices and profiles.
• Generate reports and ensure data accuracy.
• Work with IT to resolve technical issues with chapter membership data.

What We’re Looking For:

Education & Experience: Associate degree+ or 3–5 years of relevant experience.

Technical Skills:

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with CRM/database systems for membership and chapter data.
• Familiarity with online community management tools.
• Comfort with virtual meeting platforms (Zoom, Teams, etc.).

Must-Have Skills (Essential for Success from Day One):

• Communication & Relationship Management: Clear, professional written and verbal communication.
• Organizational & Time Management: Self-motivation and accountability in a remote work environment.
• Problem-Solving & Critical Thinking: Ability to troubleshoot and resolve issues quickly and effectively.
• Customer Service Orientation: Commitment to providing a positive member experience.

Nice-to-Have Skills (Valuable, but Can Be Learned on the Job):

• Technical & Creative Skills - Familiarity with chapter/association management software.
• Industry Knowledge - Understanding of association or nonprofit chapter structures.

Why You’ll Love Working Here

• 100% remote with monthly stipend
• 401(k) with employer match
• Medical, dental, and vision insurance
• FSA & HSA options
• Generous PTO and paid professional development
• EAP, legal & identity theft protection, life insurance, and even pet insurance

Be part of an organization that’s shaping the future of risk management while supporting professional growth, inclusion, and community.